The user told us that if he restarts the PC many times, the program works. Have you tried uninstalling and reinstalling the applications? Yes, but: either it doesn't work or it stops working after a whileĭo you have the ability to share a video of when the problem occurs so you can have a better understanding of this scenario? Not now What version of Windows * are you using? We use Windows 10 Enterprise version 1809 (Build OS: 17763.557)Īre the latest Windows * updates installed? Yes, we used the Windows updateĪre you sure your computer meets the requirements to run applications? When did the problem start? After a few weeks of installation Have you made any recent changes to the hardware / software? Noĭid it work well before? It worked in the early days, after a while it doesn't work anymore Is it a new computer? Yes, it's an HP ProBook 640 G4 To attach the DxDiag and SSU reports, once you choose "reply" select the "clip" icon in the lower-left corner. To gather the SSU report, please use the following link:
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